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PAYMENT
We accept PayPal payments and you can use any credit card via Google Checkout.
Prompt payment for your purchase is appreciated !
GENERAL SHIPPING POLICY:
Our shipping charges are based on standard UPS or USPS Mail rates (where applicable), which are based on package weight, size, and distance shipped.
Hughes Solar Energy offers UPS Ground, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States. USPS is also available and will be used for packages that are less than 5 lbs. such as the Solar Panel Assembly Guide and Kill-A-Watt items. If payment is recieved for an order and the item is in stock, the order will ship same day if recieved by 9PM EST.Saturday orders can be shipped via USPS and if recieved before 10AM EST,will ship same day.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 2nd Day Select shipping.
ITEMS THAT ARE OUT OF STOCK/ON BACKORDER:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide lead time estimates as to when an out of stock item will be available for delivery.Most items listed will be on-hand except for batteries and mounting rails which will ship direct from the specified manufacturer. If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.
INTERNATIONAL SHIPPING
Hughes Solar Energy gladly ships internationally but be AWARE, international buyers, that your local customs house stops almost all packages that are from the United States so they can verify the materials sent and charge appropriate customs/import fees.These fees are YOUR responsibility and must be paid before customs will release your materials. If your packages are taking over 2-3 weeks, 99.9% of the time the boxes are sitting in customs, waiting for you to pay the fees associated and claim the package(s). Hughes Solar Energy also will not mark shipments "gifts",they are marked either "commercial sample" or "mechandise" on the customs forms. Also, USPS and lesser UPS worldwide services do not provide tracking past the European city delivered to so due to that fact and that it causes full loss liability onto us, the vendor, we may require an upgrade to full express shipping tracked and insured services (UPS or USPS, Fed Ex) to any European address that we believe has a possibility of loss or fraud.
HAZARDOUS MATERIALS
Any items that are listed under OSHA Hazardous Materials regulations require additional paperwork and will require special processing fees to ship. On any item requiring this, it will be well marked in the item description and pertains to certain solar cell coating mixtures and potting agents. Also expect a week or more in delays in order to facilitate proper processing.
RETURNS
If you are not satisfied with your HSE purchase of a product, please send an e-mail to [email protected] within 14 calendar days of the receipt of the product. Personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival. Solar Cells, if broken by the shipper will be claims against the carrier as Hughes Solar Energy takes great pains to properly package and protect all solar cell shipments. Hughes Solar Energy will help you facilitate a favorable claim against the carrier but we are not the party to address when considering transit damage. If the item is returnable and you send it back to us in the original box, Hughes Solar Energy will exchange it or offer you a refund based on your original method of payment. You must return the product to the Hughes Solar Energy warehouse within 14 calendar days of the purchase.
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